1.1. Provider: Sole Proprietor Rabadan Izabakarov (Russia) («MonkeyMachine», «we»). Until an international entity is formed, all services are provided by the above entity.
1.2. Domains: monkeymachine.ru, monkeymachine.ai. Contacts: legal@monkeymachine.ru (legal), privacy@monkeymachine.ru (privacy), security@monkeymachine.ru (security), copyright@monkeymachine.ru (IP). Support: support@monkeymachine.ru.
2.1. 18+ only. Accounts for under‑18 are not allowed.
2.2. Clickwrap acceptance: unchecked box = no access. For RU residents an additional consent to personal data processing and cross‑border transfer is required under the RU PD policy.
3.1. B2C/B2B supported; data owner: the individual (B2C) or the organization (B2B) once «Business mode» is enabled.
3.2. Roles: owner/admin/editor/viewer. Guest access is disabled. Invitees accept Terms/Privacy individually. Tenant owner remains responsible for team content/actions.
4.1. Plans: monthly & annual (discount) + pay‑as‑you‑go for AI tokens and object‑storage‑like file usage.
4.2. Free and paid plans; trials 7/14 days per plan.
4.3. Payments in RUB (YooKassa cards/receipts; Tochka Bank SBP). Consumption denominated in USD; currency/ops fees 3–5% may apply.
4.4. Refunds within 30 days for duplicate/erroneous charges or service inability; up to 20% service fee withheld.
4.5. Non‑payment: 2 days read‑only → 30 days freeze → delete in 90 days. Self‑serve export available for 30 days after termination/freeze.
5.1. Limited, non‑exclusive, non‑transferable, revocable, no sublicensing; internal use only.
5.2. Prohibited without a separate agreement: resale/white‑label/MSP, providing the service as a platform to third parties; public API gateways; harvesting datasets to train competing models; rate‑limit evasion; reverse engineering; benchmarking without our prior written consent; mass scraping.
5.3. Embedded outputs may be shown to customer's end‑users within customer's processes, not as a standalone platform‑as‑a‑service.
6.1. No BYO keys for AI. Access to models strictly through us; billed at our rates (incl. mark‑ups/currency/ops fees).
6.2. Third‑party integrations only via our modules; best‑effort compatibility, no SLA/credits.
6.3. We may proxy/cache non‑personal data up to 24h for optimization.
7.1. Customer owns its content. Customer grants us a royalty‑free, non‑exclusive license to host/process/cache, back‑up, secure/anti‑fraud, moderate and operate features.
7.2. We use aggregated/de‑identified metrics/telemetry to improve quality and performance without disclosing personal data or trade secrets.
7.3. AI outputs are owned by customer in our relationship; we give no freedom‑to‑operate warranty. We follow a notice‑and‑takedown process for disputed content.
7.4. Feedback/ideas are licensed to us on a perpetual, royalty‑free basis.
Strict prohibitions: illegality (incl. CSEA/terrorism/violence/hate), IP/confidentiality violations, phishing/fraud/spam, malware/defenses bypass, personal‑data harvesting without rights, harmful/weapon/drug instructions, sanctions evasion, crypto‑mining/bot‑farms without permission. Medical data prohibited; generic notes without personal data allowed with «no medical advice» disclaimer. Enforcement: warning → suspension → termination; immediate block in emergencies; appeal via support e‑mail.
9.1. Channel: support@monkeymachine.ru. Business hours: weekdays 10:00–18:00 (MSK). P1 replies within 4h in business hours; outside hours next business day. Custom work/consulting billed separately.
10.1. Material changes (pricing/billing, sub‑processors/regions, purposes of processing, restrictions of user rights) — 30‑day notice (email + in‑app banner + /legal/changelog). Minor edits effective immediately and noted in changelog. Continuation of use = consent; re‑acceptance may be required for critical changes. If you disagree, you may terminate before the effective date for a pro‑rata refund (subject to deductions).
11.1. Immediate suspension for severe AUP/law violations, security threats, fraud/chargeback. Survival: IP, confidentiality, liability, governing law/disputes, payment. Export for 30 days after termination.
12.1. «As is», no warranties of merchantability/fitness. Liability cap: fees actually paid in the last 6 months (free plans: 0, to the extent permitted by law). Excluded: indirect/special/punitive, loss of profits/reputation/data/business. Force majeure includes provider outages, DDoS, sanctions, legal changes.
13.1. IP/content complaints: copyright@monkeymachine.ru or /legal/report. First action within 72h; 10 business days for counter‑notice; «3 strikes — block»; quarantined storage until resolution. Government requests handled under applicable law; we notify where permitted. Sanctions/export — see «Sanctions & Export Policy».
14.1. Governing law: England & Wales. Dispute resolution: mandatory LCIA arbitration in London, English language; class‑action waiver where permitted; 30‑day pre‑arbitration notice. We may seek injunctive relief in competent courts to protect IP/confidentiality/security.
